Nataya Dresses cannot guarantee product availability, nonetheless, these items may not be available for immediate delivery. Nataya Dresses reserves the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order.
Nataya Dresses strives to make every piece of information as accurately as possible. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Nataya Dresses shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card or paypal account has been charged. If your credit card or paypal account has already been charged for the purchase and your order is canceled, Nataya Dresses shall immediately issue a credit to your credit card account or refund to your paypal account in the amount of the charge.
Import duties and local taxes are NOT included in the quoted price of goods being delivered to any locations outside the USA. The customer will be responsible for the paying of any and all import duties and local taxes including any administration charges upon receipt.
For goods purchased within the USA, an 9.75% sales tax will be applied to goods shipped to any place within the sate of California.
The purchase of an item implies understanding and compliance with our return policy.
Refunds: Refunds are granted for items that are not custom made, or made to order. We understand that shopping online for that perfect dress or a stunning pair of shoes can be a difficult proposition, so we are glad to make the process a little bit simpler for you. Returns will be accepted for refund, minus a 15% restocking fee and the original cost of shipping. To qualify for a refund, the item must be postmarked in the mail within 5 days of delivery. Please allow 24 hours for a return request to be answered. Items that show evidence of wear, smell like smoke, have stains (make-up, grass), body odor, or smell like cigarette smoke will not be accepted and returned immediately to the sender at the sender's expense. If there are any tags, they must be attached, and the condition of the item shipped must be undoubtedly original. The buyer is responsible for all shipping charges back. When shipping the item back to us it is important that it must not require a signature because if we happen to miss the delivery person, we will not be able to retrieve from the delivery company. Items ordered using a store credit voucher are not eligible for a refund. All returned items will automatically be accepted for exchange unless otherwise indicated.
Exchanges: Items may be exchanged free of charge, with all restocking fees waived. Free shipping is only available on the original order, not the exchange. When shipping the item back to us it is important that it must not require a signature because if we happen to miss the delivery person, we will not be able to retrieve from the delivery company. The buyer is responsible for shipping. Item must be postmarked for exchange within 14 days of delivery. Items that show evidence of wear, smell like smoke, have stains (make-up, grass), body odor, or smell like cigarette smoke will not be accepted and returned immediately to the sender at the sender's expense. If there are any tags, they must be attached, and condition must be undoubtedly original. Items that are sent back more than 14 days after being received will have additional fees applied, and either be accepted for store credit or sent back at the customer's expense.
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