Nataya Dresses Return Policy

Returns are accepted for exchange or refund. Please see below for details

Refunds: Refunds are granted for items that are not custom made, or made to order. We understand that shopping online for that perfect dress or a stunning pair of shoes can be a difficult proposition, so we are glad to make the process a little bit simpler for you. Returns will be accepted for refund, minus a 15% restocking fee and the original cost of shipping. To qualify for a refund, the item must be postmarked in the mail within 5 days of delivery. Please allow 24 hours for a return request to be answered. Items that show evidence of wear, smell like smoke, have stains (make-up, grass), body odor, or smell like cigarette smoke will not be accepted and returned immediately to the sender at the sender's expense. If there are any tags, they must be attached, and condition of the item shipped must be undoubtedly original. The buyer is responsible for all shipping charges back. When shipping the item back to us it is important that it must not require a signature because if we happen to miss the delivery person, we will not be able to retrieve from the delivery company. Items ordered using a store credit voucher are not eligible for a refund. All returned items will automatically be accepted for exchange unless otherwise indicated.   

Exchanges: Items may be exchanged free of charge, with all restocking fees waived. Free shipping is only available on the original order, not the exchange. When shipping the item back to us it is important that it must not require a signature because if we happen to miss the delivery person, we will not be able to retrieve from the delivery company. Buyer is responsible for shipping. Item must be postmarked for exchange within 14 days of delivery. Items that show evidence of wear, smell like smoke, have stains (make-up, grass), body odor, or smell like cigarette smoke will not be accepted and returned immediately to the sender at the sender's expense. If there are any tags, they must be attached, and condition must be undoubtedly original. Items that are sent back more than 14 days after being received will have additional fees applied, and either be accepted for store credit or sent back at customer's expense.


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$ 15 - $ 600